// HERMES AGENT SUPPORT OPS
Client support operations · AI agent
Hermes Agent for maintenance support and knowledge-base replies
AI
Support agent
RAG
Knowledge replies
Ops
Client operations
Now accepting projects — Q3 2026
APPLIED AI × SAAS
Applied AI, connected to your SaaS systems.
EKel connects AI agents, workflow automation, and SaaS platforms like Salesforce and monday.com into daily operations, so CRM, approvals, service, and delivery actually run together.
Years inside SalesforceApplied AI: agents / RAG / workflowCustom apps: Agentic Coding
// WHAT YOU GET · BUSINESS OUTCOMES
Every technology decision maps to three business levers
01 / REVENUE
Grow revenue
Customer 360 means no deal slips through; AI assistants follow up on every opportunity; customer portals make repeat purchases frictionless. Systems exist to make you money.
Metrics we track
Win rate · sales cycle · deal size · renewal rate02 / PROCESS
Improve process
Automate the copy-paste and swivel-chair work; approvals, quotes, and service flow through one place, so bottlenecks are visible at a glance.
Metrics we track
Cycle time · resolution time · automation coverage03 / COST
Reduce cost
Cut idle licenses and overlapping SaaS subscriptions; AI-accelerated delivery halves project timelines; clean architecture shrinks maintenance effort year over year.
Metrics we track
License spend · SaaS fees · maintenance effort · incident rate// OUR PRACTICE
Four services, one engineering discipline.
PILLAR 01 / SaaS PLATFORM INTEGRATION
When the enterprise needs a SaaS backbone
Salesforce, monday.com, or your existing SaaS stack: the point is not which tool you bought, but whether CRM, workflow, data, and automation become one revenue-and-efficiency platform. From health check and process design to integration, launch, and governance.
// Salesforce · monday.com · workflow · integration · governanceSee Salesforce details→See monday.com details→PILLAR 02 / AGENTIC CODING CUSTOM APPS
When the enterprise needs its own system
A fixed price, 4–6 weeks, a system in production — employee consoles, customer portals, AI products. What you save: a year of project calendar and the SaaS fees burning monthly.
// AI-accelerated build · full engineering discipline · complete docsSee Agentic Coding details→PILLAR 03 / AI ADVISORY & OPERATIONS
When the enterprise must decide AI direction first
In two weeks we tell you exactly where AI saves money and where it speeds you up — every opportunity quantified. No opportunity found, full refund.
// AI Opportunity Audit · Fractional AI Lead retainerSee AI Advisory details→PILLAR 04 / STUDIO ADVISORY
When existing systems need AI enablement
Add AI agents, RAG, ticket summarisation, knowledge-base support, and cross-system orchestration on top of the CRM, service desk, internal systems, or SaaS workflows you already run. Not a rebuild: an upgrade path that saves time and expands capability.
// AI agents · RAG · orchestration · adoptionSee AI Studio details→// Typical customer journey
Diagnose: find the opportunities worth money
Deliver: build the system
Steward: keep it getting better
Salesforce remains one of our deepest platform capabilities; monday.com, other SaaS tools, AI agents, and custom apps sit on the same practical roadmap when your workflow needs them.
// Enterprise AI delivery blueprint
Not another tool.
A system that works as one.
We connect CRM, workflows, enterprise data, custom applications, and AI agents into one governable architecture. Each layer can launch independently and expand with the business — without replacing everything you already run.
EKEL / ENTERPRISE OPERATING ARCHITECTURE
OBSERVABLESECURECOMPOSABLE
GOVERNANCE
Access · audit · compliance
SECURITY
Identity & data boundary
SSO · RBAC · PII
RELIABILITY
Monitoring & human review
SLA · TRACE · HITL
CHANNEL 01
Employee workspace
SALES · OPS · SERVICE
CHANNEL 02
Customer portal
WEB · MOBILE · CHAT
CHANNEL 03
Executive cockpit
KPI · ALERTS · FORECAST
CHANNEL 04
Partner APIs
EVENTS · WEBHOOKS
AI ORCHESTRATION LAYER
REASON → ACT → VERIFY
AGENT 01
Sales copilot
LEADS · NEXT BEST ACTION
AGENT 02
Service agent
RAG · TRIAGE · REPLY
AGENT 03
Operations agent
WORKFLOW · APPROVAL
AGENT 04
Insight agent
QUERY · MODEL · REPORT
SYSTEM
Salesforce
CRM · SALES · SERVICE
WORKFLOW
monday.com
PROJECT · OPERATIONS
CUSTOM
Custom business apps
PORTAL · CONSOLE · API
KNOWLEDGE
Enterprise data & knowledge
ERP · DWH · DOCS · RAG
DELIVERY LAYER
EKEL ENGINEERING
DISCOVER
AI opportunity audit
ROI · ROADMAP · RISK
DELIVER
Agentic Coding
4–6 WEEK SPRINT
OPERATE
Fractional AI Lead
ADOPTION · ITERATION
01Connect what exists before rebuilding anything.
02Every AI action is traceable, reviewable, and reversible.
03Start with one high-value workflow, then expand by layer.
// REAL WORK · PROOF
Less methodology — more shipped work
// SALESFORCE PLATFORM
Q Burger · restaurant retail
Taiwan's first Consumer Goods Cloud Enhanced implementation
~400
Store footprint
3
Delivery phases
4
Salesforce clouds
// AGENTIC CODING CUSTOM APP
EKel Technology · internal case
Replacing Swingvy with our own system — three platforms in 4 weeks
4 wk
Build timeline
3
Web + iOS + Android
1
SaaS subscription replaced
// LIVE PRODUCT · DEMO
See it running: the system we use every day
This is the HR & payroll system we built with Agentic Coding to replace Swingvy — payroll, approvals, and finance analytics, shipped across Web + iOS + Android in 4 weeks. Not a concept reel: real screens from a system in daily operation.
// delivery stack · for the technical reader
CodexAgentforce
Data 360
CodexAgentforce
Data 360
// NEXT STEP
Not sure which service fits?
Book a free 30-minute consult. Tell us your situation and we will help decide whether you need Salesforce, monday.com, another SaaS backbone, an Agentic Coding business application, an AI Opportunity Audit, AI agent adoption, orchestration, or a combination. If you do not need us, we will say so directly.
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