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In-person · Executive closed-door luncheon

Salesforce Agentic AI: customer service, reinvented.

Name: Salesforce Agentic AI Customer Service Innovation | Executive Closed-door Luncheon
Start: 2026-10-21T11:30:00+08:00
End: 2026-10-21T15:00:00+08:00
Location: Humble House Taipei

Executive closed-door luncheon: at the table with industry leaders, exploring how AI agents reshape the customer service experience.

As AI agents move from concept to enterprise practice, what customer service can be is being redefined. This executive closed-door luncheon, co-hosted by Salesforce and EKel Technology, brings industry-leading executives and Salesforce experts to one table to explore how Agentic AI helps enterprises build proactive, intelligent and scalable customer service, with real-world cases and trend insights.

Countdown

33days

20hrs

14min

Date: Wednesday, 21 October 2026
Time: 11:30 – 15:00
Venue: Humble House Taipei; 5F, Jin Room (槿廳)
Hosted by: EKel Technology × Salesforce

// SPEAKERSSpeakers

Yang Yao

Director, Industry Advisor · Salesforce Japan

Formerly a McKinsey consultant focused on Sales & Marketing and Growth, then senior commercial roles at Nestlé Switzerland and Nestlé Japan, specialising in retail and FMCG. MBA in business administration from a Swiss international management school. Her session covers B2C retail trends and how Agentic AI helps enterprises build customer-centric service innovation strategies.

More speakers to be announced

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// WHY ATTEND

What you will take away

Networking with senior B2C executives

How Agentic AI is redefining the customer service experience

Real-world cases and results from leading enterprises using AI agents

Customer service trends and what comes next for B2C retail

Case flow · illustrative
Agentforce × retail customer service

// WHO IT IS FOR

Who this luncheon is for

Senior executives in B2C industries
Heads of customer service and contact centres
Operations and customer experience leaders
IT and CRM system owners

Seats are limited. Join this executive closed-door exchange, talk with industry leaders up close, and get ahead of customer service in the age of Agentic AI.

Submit registration

// AGENDA

Luncheon agenda

Wednesday, 21 October 2026 · 11:30 – 15:00 · Humble House Taipei

* Speakers and session details will be updated here and in your confirmation; on-site announcements prevail.

11:30 – 12:00
Arrival, networking, card exchange and group photo
12:00
Luncheon begins
12:10 – 12:30
Customer case sharing
Speaker to be announced
12:30 – 12:50
Salesforce industry session
Yang Yao — Director, Industry Advisor, Salesforce Japan
15:00
Luncheon ends

Hosted by

EKel Technology × Salesforce

Wednesday, 21 October 2026 · 11:30 – 15:00 · Humble House Taipei

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